FAQ
Frequently asked questions
If your question is not here, the support desk will answer it.
What internet speed do I need?
Plan for 15 Mbps or better for a stable HD stream, and more for 4K. If you are seeing buffering, run a speed test on the device itself rather than on your phone - a weak Wi-Fi signal at the TV is the most common cause, and a network cable usually fixes it.
Can I move my code to a new device?
A code activates once, on the first device that uses it. If you replace your phone or box, contact support with your order reference and we will move the activation across for you.
Get in touch
We answer within one working day, usually much sooner. Support: Mon - Sun, 08:00 - 22:00 (SAST)