In short: you buy a prepaid activation code for a
fixed period. It activates once. We are a software and billing service, not a
broadcaster.
1. Who we are
YeboTV is operated by YeboTV Media (Pty) Ltd, Cape Town, Western Cape, South Africa. In these
terms "we", "us" and "YeboTV" mean that entity; "you" means the person buying or
using a code.
2. What you are buying
You are buying a prepaid, time-limited licence to use the YeboTV
application and the streaming line-up made available through it. You are not buying
the content itself, and no intellectual-property rights transfer to you. Codes are
personal and non-transferable unless we agree otherwise in writing.
3. Activation and duration
A code activates once, on the first device that uses it. The subscription period
starts at activation, not at purchase, unless the code states otherwise. When the
period ends the code stops working; nothing renews automatically and we will not
charge you again without a new order from you.
4. Concurrent devices
Each plan states how many devices may stream at the same time. You may
install the app on more devices than that, but only the stated number may play
concurrently. We may suspend a code that is being used by more simultaneous streams
than it allows.
5. Device requirements
YeboTV requires an Android-based device meeting the minimum specification
published on our Devices page. It is your responsibility to check compatibility
before ordering. Our Devices page lists the hardware that does not work,
and we rely on you having read it.
6. Availability
We aim for continuous availability but do not guarantee uninterrupted service.
Channel line-ups are supplied by upstream providers and may change, be suspended or
be withdrawn. Scheduled and emergency maintenance, upstream outages and events
outside our reasonable control are not breaches of these terms.
7. Acceptable use
You agree not to resell, share, sublicense or publicly broadcast a code; not to
redistribute streams; not to attempt to circumvent device limits or authentication;
and not to use the service unlawfully.
8. Liability
To the maximum extent permitted by law, our total liability arising out of the
service is limited to the amount you paid for the code in question. We are not
liable for indirect or consequential loss.
9. Changes
We may update these terms. The version in force is the one published on this page
at the time of your order.
In short: we hold the details you give us to run
your account and deliver your codes. We do not sell your data.
What we collect
Account details: name, email address, and optionally a phone number and country.
Order records: what you bought, when, and the payment method used.
Support correspondence that you send us.
Basic technical data: IP address and browser user agent, kept for security and to count visits.
Why we hold it
To create and secure your account, deliver activation codes, provide support,
prevent abuse and fraud, and meet accounting obligations.
Your rights
We handle personal information in line with South Africa's Protection of Personal
Information Act (POPIA). You may request a copy of the personal information we hold
about you, ask us to correct it, or ask us to delete it by writing to
[email protected]. We will respond within a reasonable period.
Sharing
We share data only with service providers who help us operate the store (for example
hosting and payment processing) and only to the extent needed. We do not sell
personal information.
Retention
Account and order records are kept for as long as your account is open and for the
period required by law afterwards. Support messages are kept while they are useful
for resolving your issue.
Cookies
We use a single essential session cookie to keep you signed in and to remember your
language choice. We do not run advertising or third-party tracking cookies.
Refund Policy
In short: if we cannot get the service working on
a supported device, you get your money back. If you bought for a device we publish as
unsupported, you do not.
When we refund in full
You have not yet activated your code and you tell us within 7 days of purchase.
Your code does not work on a device our Devices page lists as supported, and our support desk cannot resolve it within 72 hours.
You were charged twice for the same order.
We cannot deliver a code at all.
When we do not refund
A code that has already been activated, for change of mind.
A device that our Devices page lists as unsupported.
Buffering or quality problems caused by your own internet connection, router or Wi-Fi, where a speed test shows your line is below the published minimum.
A specific channel or event that is unavailable because an upstream provider changed its line-up.
How to ask
Message [email protected] or the WhatsApp number in the footer with your order
reference and the device model. We reply within one working day. Approved refunds are
returned by the original payment method; where that is not possible we will agree an
alternative with you.
YeboTV is an independent software and billing service. Channel line-ups are supplied by upstream providers and can change without notice.