Frequently asked questions

Any Android-based device running Android 7.0 or newer: phones, tablets, Android TV, TV boxes, Android projectors and Amazon Fire Stick. It does not run on iPhone, iPad, Apple TV, Roku or the built-in firmware on Samsung and LG smart TVs. The Devices page lists every case, including the ones that need a workaround.

Whatever your plan says - one, two or three screens simultaneously. You can install the app on more devices than that, but only the plan's number can play at once. There is no separate 'profile' limit and no hidden restriction beyond the number printed on the plan you bought.

Codes are issued as soon as payment clears - usually within the hour, and always within one working day. It appears in your account under Orders & codes and we also send it to the email address on the order.

Bank transfer (EFT), a card payment link, crypto (USDT or BTC), or arrange it over WhatsApp. We do not take card details on this website. Every order gets a reference - use it as the payment reference so it matches instantly.

No. Every code is prepaid and expires quietly. Nothing renews, nothing is charged, and we will not contact you to 'renew' unless you ask us to. Buy another code whenever you are ready.

Plan for 15 Mbps or better for a stable HD stream, and more for 4K. If you are seeing buffering, run a speed test on the device itself rather than on your phone - a weak Wi-Fi signal at the TV is the most common cause, and a network cable usually fixes it.

Yes. Message the support desk and ask for a 24-hour trial code - single device, full channel line-up unlocked, no payment details required. Test it on your own connection and your own hardware before committing.

Tell us which one. Channel line-ups come from our upstream suppliers and are revised from time to time; we publish the current list on the Channel list page and update it when it changes. We would rather adjust the list than quietly let it drift.

A code activates once, on the first device that uses it. If you replace your phone or box, contact support with your order reference and we will move the activation across for you.

No. YeboTV is an independent software and billing service. We are not affiliated with, endorsed by, or acting for any broadcaster or streaming platform, and a subscription here does not give you a DStv, Showmax or Netflix account. Channel availability depends on our upstream suppliers.